Lumen help
You can view the status of portal support tickets created by your organization. After viewing the status, you can update information in tickets, escalate a ticket, or close a ticket (if your issue is resolved or you no longer need our help).
To view the status of a portal support ticket:
- Click Support, then Ticketing.
Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, portal support, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag (). Tickets needing a reply from you are marked with a green flag ().
Not quite right?
Try one of these popular searches:
Explore Control Center
Top 10 articles
- Troubleshooting login problems
- Retrieving your username or password
- Signing in to Control Center
- Adding accounts to an enterprise ID
- Requesting a PDF copy of an invoice
- Creating a repair ticket
- Creating a disconnect request
- Deactivating or reactivating a Control Center user
- Paying by bank account
- Creating a new user
- Topics covered on this page:
