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Lumen help

Viewing the status of a portal support ticket

You can view the status of portal support tickets created by your organization. After viewing the status, you can update information in tickets, escalate a ticket, or close a ticket (if your issue is resolved or you no longer need our help).

To view the status of a portal support ticket:

  1. Click Support, then Ticketing.

    Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, portal support, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, Control Center shows tickets created in the past 90 days and tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag     (    ). Tickets needing a reply from you are marked with a green flag ().
Ticketing