To locate a specific repair ticket, you can search for it or sort and filter the list of tickets. Click the column headers to sort all the records in ascending or descending order. Use the All Statuses, All Ticket Types, and All Created Dates fields to filter the list of tickets.
Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, portal support, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag (). Tickets needing a reply from you are marked with a green flag ().
Do any of the following:
To view details or work log notes for a ticket, click anywhere on the row for the ticket.
Control Center shows details for the ticket you selected.
To filter the list so you see only repair tickets, select Repair from the All Ticket Types list.
To refresh the list, click the refresh icon ().
To download a spreadsheet (.xls) of the tickets, click the download icon ().