Thank you for selecting Lumen as your content delivery network (CDN) provider. As a trusted provider of CDN services, Lumen is dedicated to making your experience with us positive in every regard. From sales to service activation and CDN operations, we strive to deliver uncompromising service.
Part of our commitment to you is to anticipate your needs and efficiently provide straightforward, thorough answers to your questions. To help meet that commitment, we developed this customer handbook to guide you through our support structure—no matter what solution set we are delivering.
Today, Lumen connects more people in more countries than ever before with next-generation voice, data, video and managed solutions over a seamless, global IP network. We are focused on continuously optimizing our processes, network and systems. This handbook is a reference to the people and processes you can rely on—from sales account teams to customer care, implementation, service management, billing and portals.
This customer handbook offers a quick-reference guide to:
- account management
- order management
- service activation
- CDN support
- Media portal
As always, we welcome your feedback. If you have questions or suggestions related to this handbook, please email us at CDNSupport@lumen.com.
We appreciate your business,
Your Lumen team