Lumen help
Learn how to set up your VoIP equipment—whether you're working in or out of the office. Get step-by-step instructions for using your phones, learn how to use analog termination adapters (ATAs), and how to connect analog equipment to your VoIP service.
Download softphone apps, access equipment setup guides, and more for Lumen Cloud Communications.
For Lumen VoIP service, use these instructions to reset your Poly VVX series phone to factory defaults which clears the flash parameters and removes log files, user data, and cached data.
Most types of fax machines work with Lumen VoIP, but not all. Here are some things you’re going to want to check to help you troubleshoot.
Access training videos and quick reference guides for using your Cisco IP phones.
Learn how to make and manage calls on the VVX 300/400 series phones, set up and manage contacts, and more.
While modems were created to be used on the traditional telephony network, they can be made to work with Lumen Voice over Internet Protocol (VoIP). Check out these troubleshooting tips to help ensure that your modem can work correctly with VoIP.
Learn how to make and manage calls on the VVX 500/600 series phones, set up and manage contacts, and more.
Access training and quick reference guides for using your Poly SoundPoint IP phones.
Follow these instructions to configure the profile rule for your Cisco SPA3102 ATA for Lumen VoIP service. It has one analog FXS port and one FXO port.
For Lumen VoIP service, use these instructions to reset your Poly SoundPoint series phone to factory defaults which clears the flash parameters and removes log files, user data, and cached data.
Follow these instructions to configure the profile rule for your Grandstream HT503 ATA for Lumen VoIP service. It provides one analog FXS port and one FXO port.
Access training and quick reference guides for using your Grandstream IP phones.
Follow these instructions to configure the profile rule for your Cisco SPA122 ATA for Lumen VoIP service. It has one analog FXS port and one FXO port.
If you get a URL error on your VoIP phone after bootup, you need to verify the VLAN setting. It’s a good idea to do this when you set up your phone at a new location, such as taking your phone from (or back to) your office.
Follow these instructions to configure the profile rule for your Grandstream HT813 ATA (analog termination adapter) for Lumen VoIP service. It provides one analog FXS port and one FXO port.
You can occasionally run into problems when you use a point of sale (POS) machine with Lumen VoIP. A POS machine may fail to connect or can’t find a valid number to complete a transaction. Here are some things you’re going to want to check to help ensure that your POS machine can work correctly with VoIP.
Learn how to configure your router to work with your Lumen VoIP phone. Many consumer routers allow you to simply plug in a VoIP phone to use it; a few need to be configured to work with a VoIP phone.
A TTY machine can work with Lumen VoIP and the TRS service for customers who are deaf, hard of hearing, or have speech disabilities using either standard or specially designed phone equipment. Here are some things you’re going to want to check to help ensure that your TTY machine and TRS can work correctly with VoIP.
A useful chart that shows a quick comparison between shared call appearances and busy lamp fields. Useful in understanding these two features if you need to monitor multiple lines.