Lumen help
The first time you access the Contact Center Client, you’ll go through the VoIP portal. After the first sign in, you can go directly to the Contact Center Client at https://parcc1.hv.centurylink.com/callcenter/. We recommend you bookmark this page.
To access the Contact Center Client for the first time:
- From the top right menu in the VoIP portal, click the Contact Center Client link.
The Contact Center Client opens with the sign-in prompt.
- Type your user ID and Password. Remember, passwords are case sensitive.
Note: If you don’t have your VoIP portal credentials, you'll find the login information in your welcome email.
- To stay signed in to the Contact Center Client, select the Stay Signed In checkbox.
- To bookmark the Contact Center Agent Client URL, click the Bookmark this Page link, then Ctrl+D.
- Click Sign In.
Learn more about
Contact Center Client
Top 10 articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
- Topics covered on this page:
- VoIP portal
- Contact Center
Product help