Lumen help
The first time you sign in to the Contact Center Client, you’ll need to do a few things that you won’t need to do again when you sign in.
If you're an agent:
- select the queues you want to join when you sign in
- select the supervisors you want to monitor for call status
If you're a supervisor:
For both agents and supervisors:
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
- Topics covered on this page:
