With the Contact Center Agent Client you can call a supervisor if a customer’s problem needs to be escalated for resolution. Although you can dial the supervisor from the Contact Center Agent Client, you’ll need to use your desk phone handset, speakerphone, or headset to talk.
To call a supervisor for an escalating problem:
Note: If you’re on a call with the customer, the caller is placed on hold. The caller stays on hold until you resume the call.
The call resumes.
Learn more about
Contact Center Client
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