Lumen help

Adding a speed dial directory contact

To add a speed dial directory contact:

voip contact center contact center supervisor client
  1. From the Contacts pane, next to Speed Dial, click Edit (the pencil icon).
voip contact center contacts pane speed dial add contact
  1. To add a contact, click Add

    A new line appears below the other speed dial contacts.
  1. To assign a speed dial code for the contact, from the Code column, select a speed dial number from the Code list.
voip contact center contacts pane select speed dial number
  1. In the Phone Number field, type the contact’s phone number, then press enter on your keyboard.