The Contact Center Supervisor Client’s dashboard shows detailed call statistics about the queues you monitor and the agents in the queues. After you access the dashboard, use the statistics to evaluate your queues and agents’ activity.
The top of the dashboard displays queue statistics about callers waiting, active calls, previous calls, and summary information about agents.
The available queue statistics are:
The bottom area of the dashboard provides detailed statistics about the agents in the queues. Each time you open the dashboard, you’ll need to select which queues you want to see agent statistics for.
The available agent statistics are:
Note: If an agent is on multiple calls, the call time reflects the time of the longest running call, when a call is released, and the time on the remaining calls.
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Contact Center Client
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