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Answering calls automatically

You can turn on the auto answer feature to answer calls automatically. When this feature is turned on and an incoming call comes in, your phone automatically answers the call. This feature is often used by supervisors and agents who use headsets with their phones to handle a high volume of calls.

To answer calls automatically:

  1. From the Call Console pane header bar, click Auto Answer (the handset with the green arrow pointing up icon).

    The icon now has a blue square around it.
voip contact center call console trace call
  1. When your desk phone rings, use your headset to talk with the caller.
  1. To end the call, click the red END button.