Lumen help
After the first time you access and sign in to the Contact Center Client, you can use your web browser to access the client.
To sign in to the Contact Center Client:
- Open a browser and go to parcc.hv.centurylink.com/callcenter/.
- To sign in, use your VoIP portal credentials. Remember, the user ID and password are case sensitive.
Note: If you don’t have your credentials, you will find them in your welcome email.
- To stay signed in to the Contact Center Client, select the Stayed Signed In checkbox.
Note: If you select to stay signed in, the client automatically reconnects and signs in to the server when there’s a network connection.
- To bookmark the Contact Center Agent client URL, Click the Bookmark this Page link, then Ctrl-D.
- Click Sign In.
Learn more about
Contact Center Client
Top 10 articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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