If you need to talk with more than one person at one time or want to listen in on a call, you can use the Contact Center Client to start a conference call. To begin a conference call, you’ll need to be on a call (it doesn’t matter if you initiated or received it). After you add in the contacts, the active call details and buttons to manage your conference call move to the Conference Call pane.
Note: You can only be on one conference call at a time.
To participate in a conference call from the Contact Center Client: