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Conference calling from the Contact Center Client

Note: You can only be on one conference call at a time.

To participate in a conference call from the Contact Center Client:

  1. With a call in progress, from the Call Console, click HOLD.
  1. Type the phone number of the contact you want to add to the call, then click Dial (the phone keypad icon).
contact center call console conference call panel showing details
  1. When the person answers, from your desk phone handset or headset, announce the contact is being added to the call.
  1. To bring the other caller back into the call, from the Call Console, click the CONF button or use the conference keys on your desk phone.

    The active call details move to the Conference pane.
call console conference call panel showing details
  1. To add more people, repeat the process.

Note: If you leave a conference call, the other people can continue the conference call.