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Choosing the agents you monitor

To choose the agents you monitor:

contact center supervisor client
  1. To expand the agents directory, from the Contacts pane, click the green arrow pointing up next to Agents.
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  1. Click Edit (the pencil icon).
queued calls pane
  1. From the Edit Monitored Agents window, select the checkbox next to each agent’s name you want to monitor.

Note: If you don’t want to monitor an agent, deselect the checkbox next to the agent’s name.

  1. After you select the agents to monitor (and not monitor), click the Save button.

    The agents you selected to monitor are now listed in the agent directory with status details.
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