As a supervisor, you can monitor the agents assigned to you to track their average speed to answer, average call handle times, agent status, and other call statistics.
To choose the agents you monitor:
Note: If you don’t want to monitor an agent, deselect the checkbox next to the agent’s name.
Learn more about
Contact Center Client
Top 10 articles
Sign in / pay bill
Globalview (DDoS Mitigation)
SD-WAN Versa portal
Security Solutions portal
Voice Feature Management
Content Delivery Network
About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman
Gender Pay Gap 2018 (UK) Legal (Latin America) Legal Notices (Germany) Modern Slavery Statement 2019 (UK) UK Tax Strategy
© 2020 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.