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Transferring a caller to voicemail from Receptionist Console

To transfer a caller to voicemail from Receptionist Console:

  1. In the Call Console pane, select a call to transfer.
  1. In the Contacts pane, click on the Enterprise or Favorites tab, then find the contact you want to transfer a call to.
transfer call to directory listing voicemail
  1. Click the contact’s record, then click VM (transfer to voicemail).