Menu

Lumen help

Transferring a caller to voicemail from Receptionist Console

You can transfer a call to a contact’s voicemail (including your own voicemail). The type of calls you can transfer include active, on hold, or ringing on your phone.

To transfer a caller to voicemail from Receptionist Console:

  1. In the Call Console pane, select a call to transfer.
  1. In the Contacts pane, click on the Enterprise or Favorites tab, then find the contact you want to transfer a call to.
transfer call to directory listing voicemail

Note: If you want to transfer a call to your voicemail, find your listing in the directory.

  1. Click the contact’s record, then click VM (transfer to voicemail).