Lumen help

Canceling an order for Fiber+ Internet

To cancel an order for Fiber+ Internet:

Order Status
  1. Search for the order in one of these ways:

    • Start typing details for the order (e.g., the product name, location, or order ID). Control Center filters the list of orders as you type.

    • Filter your services by selecting an option from the Status (status of the order) or Past 90 Days (when the order was submitted) lists.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
Order Details (showing Fiber+ Internet order)
Configure (showing existing Fiber+ Internet)