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Lumen® Edge Bare Metal support: Overview
As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real-time data processing and storage, they increasingly need to be managed for optimal efficiency, security and performance. Enter Lumen Edge Bare Metal, the next evolution in cloud computing with dedicated, on-demand and pay-as-you-go server hardware hosted in distributed locations, so you can deploy next-gen apps closer to the action.
Lumen Edge Bare Metal provides low-latency on-demand bare metal servers over the Edge platform.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Managing Edge Bare Metal
Use the Lumen Edge Services portal to manage your Edge Bare Metal service. Learn how to sign in to Edge Services portal.
Manage Edge Bare Metal invoices using Control Center.
Frequently asked questions
Lumen bare metal servers are built with connectivity to either the Internet or an MPLS IP VPN (coming soon). Learn how the access to these networks is set up for servers.
Each server is assigned its own IPv4 (/29-/24) subnet. The first three IP addresses are automatically assigned to the upstream router. Additional IP addresses are not automatically assigned, but can be manually assigned to your servers. The following defines how the IP addresses are assigned:
- 1st IP – This IP is designated as the router default gateway.
- 2nd IP – This IP is reserved for router1.
- 3rd IP – This IP is reserved for router2.
- Additional IPs - Any additional IPs can be manually assigned to your servers.
You can assign more IP addresses to a server when you provision the server network. Learn more about provisioning a bare metal server network.
Each Edge Bare Metal size server has four 25-Gigabit Ethernet interfaces, with two interfaces on each of two separate NIC cards. By default, all four interfaces are placed into a single link access group (LAG) or bond utilizing LACP for individual link monitoring.
Each server connects to two switches: 2x 25GE to switch A and 2x 25GE to switch B. These switches are located in the same physical rack as the server. Each of these switches have multiple 100GE fiber connections to multiple other switches in the data center that create an ethernet switching fabric. This switching fabric can sustain full traffic capacity with any single switch or link failure.
Note: This switch redundancy means that a server can always expect up to 50 Gbps of throughput, even if one of its directly connected switches were to fail. While a server does have 100 Gbps of total bandwidth capacity, half of that is redundant.
Egress from the data center’s switch fabric to either the Internet (AS3356) or the MPLS IP VPN network (AS3549) is provided by two diverse provider edge (PE) routers—one pair for each network. These PE pairs connect to a corresponding pair of switches in the fabric. Traffic can be forwarded through both PEs and will switch over automatically upon failure of a PE, switch, or the link between them. This dual-routing path is important to remember when using traceroutes or other reporting. PE1 may be active today but PE2 become the active path tomorrow.
Learn more about how you are billed for egress for Edge Bare Metal
Bare metal data destruction process
All local server storage is encrypted on bare metal hardware. When you release a system, it is powered off and a cryptographic erase is completed on all of the physical storage (SSD, NVMe). When the cryptographic erase is triggered a new key is generated, thus none of the data is recoverable—even by exotic forensic techniques. Finally, the server hardware controller is factory reset and the system hardware is reconfigured before being put back into service.
Edge Bare Metal APIs
Lumen Edge Bare Metal Beta APIs are now available to all Edge Bare Metal customers using the Lumen API Marketplace under the Edge Compute catalog. The Edge Compute APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front-end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.
Lumen will be adding additional APIs to the Bare Metal API catalog in future releases to provide robust API functionality.
Edge Bare Metal support
Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
Lumen provides the following support:
- 24/7 support: online (knowledge base), chat, email/ticket, or phone
- 24/7 health monitoring and incident resolution of the Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems).
- Public Internet connectivity latency/interruption within the Lumen Edge platform (e.g., between servers).
- Determine that your server is ON/active and is reachable
Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
Knowledge base
For quick access to our knowledge base for this product, bookmark this page. You can also access this content from the Edge Services portal: in the upper-right corner of the portal, click Support, then click Knowledge Base.
Support by chat
You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Services portal. In the bottom-right corner of the portal, click Chat with an Expert. Be sure to have the following information ready for our specialist:
- contact information: name, email, and phone number
- description of your issue
- attach any error logs or other pertinent data captured to help us troubleshoot your issue
- billing account number for the service you need help with
System requirements for chat:
- supported operating systems: Windows XP, Vista, 7, 8, 8.1, 10, Mac OS X 10.8 and newer
- supported browsers: Chrome 31 and newer, Mozilla Firefox 29 and newer, Internet Explorer 7 and newer, Safari 6 and newer, Opera 12 and newer
Note: Chat is not supported in Chrome incognito mode and is only available in English.
Support by email
Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
- contact information: name, email, phone number
- description of the issue
- attach any error logs or other pertinent data captured to help us resolve your issue
- billing account number for the service you need help with
Support by phone
You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:
- US: 800-536-3273
- UK: 08005288798
Our team will need the following information from you:
- contact information: name, email, and phone number
- description of issue
- billing account number for the service you need help with
- Topics covered on this page:
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