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As modern workloads requiring high bandwidth and low latency become more distributed across your environment for real-time data processing and storage, they increasingly need to be managed for optimal efficiency, security and performance. Enter Lumen Edge Bare Metal, the next evolution in cloud computing with dedicated, on-demand and pay-as-you-go server hardware hosted in distributed locations, so you can deploy next-gen apps closer to the action.
Lumen Edge Bare Metal provides low-latency on-demand bare metal servers over the Edge platform.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Lumen is rapidly adding Edge Bare Metal locations across the globe to provide performance and speed for your latency sensitive, data-intensive applications.
Use the Lumen Edge Services portal to manage your Edge Bare Metal service. Learn how to sign in to Edge Services portal.
Manage Edge Bare Metal invoices using Control Center.
Lumen bare metal servers are built with connectivity to either the Internet or an MPLS IP VPN (coming soon). Learn how the access to these networks is set up for servers.
Each server is assigned its own IPv4 (/29-/24) subnet. The first three IP addresses are automatically assigned to the upstream router. Additional IP addresses are not automatically assigned, but can be manually assigned to your servers. The following defines how the IP addresses are assigned:
You can assign more IP addresses to a server when you provision the server network. Learn more about provisioning a bare metal server network.
Each Edge Bare Metal size server has four 25-Gigabit Ethernet interfaces, with two interfaces on each of two separate NIC cards. By default, all four interfaces are placed into a single link access group (LAG) or bond utilizing LACP for individual link monitoring.
Each server connects to two switches: 2x 25GE to switch A and 2x 25GE to switch B. These switches are located in the same physical rack as the server. Each of these switches have multiple 100GE fiber connections to multiple other switches in the data center that create an ethernet switching fabric. This switching fabric can sustain full traffic capacity with any single switch or link failure.
Note: This switch redundancy means that a server can always expect up to 50 Gbps of throughput, even if one of its directly connected switches were to fail. While a server does have 100 Gbps of total bandwidth capacity, half of that is redundant.
Egress from the data center’s switch fabric to either the Internet (AS3356) or the MPLS IP VPN network (AS3549) is provided by two diverse provider edge (PE) routers—one pair for each network. These PE pairs connect to a corresponding pair of switches in the fabric. Traffic can be forwarded through both PEs and will switch over automatically upon failure of a PE, switch, or the link between them. This dual-routing path is important to remember when using traceroutes or other reporting. PE1 may be active today but PE2 become the active path tomorrow.
Learn more about how you are billed for egress for Edge Bare Metal
All local server storage is encrypted on bare metal hardware. When you release a system, it is powered off and a cryptographic erase is completed on all of the physical storage (SSD, NVMe). When the cryptographic erase is triggered a new key is generated, thus none of the data is recoverable—even by exotic forensic techniques. Finally, the server hardware controller is factory reset and the system hardware is reconfigured before being put back into service.
Lumen Edge Bare Metal Beta APIs are now available to all Edge Bare Metal customers using the Lumen API Marketplace under the Edge Compute catalog. The Edge Compute APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front-end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.
Lumen will be adding additional APIs to the Bare Metal API catalog in future releases to provide robust API functionality.
Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
Lumen provides the following support:
Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:
For quick access to our knowledge base for this product, bookmark this page. You can also access this content from the Edge Services portal: in the upper-right corner of the portal, click Support, then click Knowledge Base.
You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Services portal. In the bottom-right corner of the portal, click Chat with an Expert. Be sure to have the following information ready for our specialist:
System requirements for chat:
Note: Chat is not supported in Chrome incognito mode and is only available in English.
Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:
Our team will need the following information from you: