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Placing calls on hold and resuming held calls

Placing a call on hold

To place a call on hold:

  1. Do one of the following:

    • From the Call Console, click the HOLD button with a call in progress.

    • From your desk phone, use the Hold button or soft key.
voip contact center call console hold button

Resuming a held call

To resume a held call:

  1. You can resume a call on hold in two ways:
     
    • From the Call Console, click the ANS button.

    • From your desk phone, use the Hold button or Resume soft key.