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Turning Call Waiting on and off

Note: By default, call waiting is turned on. We recommend that you keep the feature turned on.

Turn Call Waiting on

To put a call on hold and take a second call, you'll need to turn the feature on.

To turn Call Waiting on:

  1. From the Call Console header bar, click the Call Waiting icon (a handset with a blue timer).

    The Call Waiting icon shows a blue square around it.
call console call waiting on

Turn Call Waiting off

When you're on the phone and you want an incoming call to go to voicemail, you'll need to turn the feature off.

To turn Call Waiting off:

  1. On the Call Console header bar, click Call Waiting (the handset with a blue timer with a blue square around it icon).

    The Call Waiting icon no longer shows a blue square around it and the feature is turned off.
call console call waiting off