If your organization’s administrator has programmed the Contact Center Client with the Call Waiting feature, you can turn it on and off as needed. When the feature is on, you can put a call on hold and take a second call. If the feature is off and you’re on a call, additional callers will go to your voicemail.
Note: By default, call waiting is turned on. We recommend that you keep the feature turned on.
To put a call on hold and take a second call, you'll need to turn the feature on.
To turn Call Waiting on:
When you're on the phone and you want an incoming call to go to voicemail, you'll need to turn the feature off.
To turn Call Waiting off:
Learn more about
Contact Center Client
Top 10 articles