Lumen help

Signing up for paperless billing

To sign up for paperless delivery:

  1. Click the Paperless Billing tab.

    Control Center shows a list of the accounts on the enterprise ID and the current delivery method for each account:

    • Paper: Account is set up to receive a paper bill each month.
    • eBill (Paperless): Account is set up for paperless billing.
    • Email: Account enrolled to receive an invoice by email each month.
    • BillMate EDI: Account is set up to receive invoice using BillMate EDI.
  1. Do one of the following:

    • To enroll one account for paperless billing, click the icon (in the Actions column).

    • To enroll multiple accounts for paperless billing, select the checkbox next to the account(s) you want to enroll, then click Enroll.
  1. In the window that appears, review the account(s) you selected to confirm you want to enroll them for paperless billing. (If you need to make changes or cancel the request, click CANCEL.)
  1. Confirm you authorize the change by selecting the I authorize… checkbox and typing your name in the field, then, click CONFIRM.

    Control Center submits your request for paperless billing. You'll continue to receive a paper invoice until your request takes effect—usually within two billing cycles.

Changing to paper delivery

If you decide paperless delivery isn't for you, you can return to paper delivery.