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Lumen help

Adding dedicated 8XX using DTFO

In Control Center, you can use the Dedicated Toll Free Origination (DTFO) tool to submit and manage orders for up to 1,000 TDM dedicated and IP Voice Toll Free numbers including new/reserved, porting, and complementary-carrier orders.

Before you start, review DTFO basics and ordering requirements. After you submit an order to add a dedicated 8XX using DTFO, you can change it.

Note:

  • There is no coordinated turn‑up option to select in the DTFO order screen. If it is requested in the DTFO order comments section, the order will proceed through provisioning process, but without coordinated turn‑up, since it is not supported systematically.

  • Coordinated turn‑up is available only using toll free online order forms (OLOFs): TDM Voice Toll Free and IP Voice LD or Toll Free.

To add a dedicated 8XX using DTFO:

  1. Using the left menu, click Orders, click Manage Orders, then click Add.
  1. From the Service Type list, select 8XX.
  1. Select the Dedicated radio button (in the 8XX Type field).
  1. From the Order Type list, select the type of order you're submitting:

    • New—8XX reserved to CenturyLink Resp Org LGT01.

    • Porting—porting from other Resp Org to CenturyLink Resp Org.

    • Complementary—your company has Resp Org control of the 8XX.

Note: If you select Complementary from the Order Type list, Control Center gives you a reminder message to validate all toll‑free numbers in NSMS before you upload 8XX numbers to Control Center, in order to prevent unauthorized transfer or interruption to a number not currently serviced by your Resp Org ID.

  1. From the Customer Account Number list, select the desired account.
  1. From the Product Account ID/Product Description list, select the desired product account.
  1. Click Go.

    Control Center builds the order form.

Adding features

  1. Select Current RespOrg ID:

    • For Order Type of New, the Current RespOrg ID field defaults to LGT01.

    • For Order Type of Porting, select the current Resp Org ID (that the 8XX is porting from) in the Current RespOrg ID list.

    • For Order Type of Complementary select the Complementary Carrier Resp Org ID in the Current RespOrg ID list.
  1. Select the area and class of service (i.e. toll free coverage) in the Originating Routing list (48 states, 50 states, Canada, etc)
  1. Primary Trunk provides a list of trunk groups on the Enterprise; you can also type alpha/numeric characters in the field to filter the list and find a specific trunk group type, trunk group number, trunk group name, switch ID or city.
  1. If you want to add DTO (dedicated termination overflow), under DTO Number(s), select the checkbox next to First DTO, Second DTO and/or ANI (as needed).
  1. Select Yes or No for Real Time ANI Requested.

    • Real Time ANI allows dedicated access for you to receive the ANI of the calling party if the call originates from an equal access end office.

    • Real Time ANI is currently provided via in‑band signaling. Terminating equipment must accept Feature Group D (FGD) signaling.

    • Real Time ANI must be added on the trunk group prior to adding the feature to a Toll Free number.

Note:

  • The trunk group names provided are for existing facilities only.

  • When changing an existing STG/ISO by adding or removing member trunk groups, you must attach the supplemental form titled “Wholesale Toll Free Super Trunk & In Switch Overflow Order Form” for additional provisioning; include the request in the Comments field.

  • DTO charges may be applied by Lumen if any of the physical trunks, super trunks or in‑switch overflow trunks rollover to another physical trunk, super trunk or in‑switch overflow trunk in the requested toll free routing plan.

Adding 8XX numbers

  1. Use the 8XX List field to add up to 1,000 toll‑ree numbers. You can paste your list from Word, Excel, Notepad, or WordPad, or other word processing, spreadsheet, or text editor. Do the following to ensure that your text is formatted correctly:

    • Each toll‑free number must be ten digits long and cannot include parentheses, spaces, or hyphens.
    • Each DNIS number must equal the value entered in the DNIS Length field. (If the DNIS number value is blank, the system will generate the DNIS value beginning with the last digit of the toll‑free number.)
    • DNIS length must between 2‑10 digits in length.
    • Each toll‑free row must include a space between the toll‑free number and DNIS.
    • Each toll‑free row must terminate with a carriage return.

Validating 8XX numbers

  1. Click Validate.

    Control Center checks the data you entered in the 8XX List field. Correct any errors, then click Validate again. Repeat this process until Control Center shows a Validation Complete, No Errors message.

Adding contacts

  1. Select an option from the Select Contact Type to Update list.

    Control Center fills in the section with the contact information from your profile. (You can update your contact information at any time.)

Order information and attachments

  1. In the Company/End User Name field, type the name of your customer.
  1. In the Customer Request Date field, use the calendar icon to select a service installation date. (This must be next day or future date.)
  1. If needed, use the Customer PON and Related Customer PON fields to add related order information to help in your tracking.
  1. If you're porting numbers, use the calendar icon in the LOA Date field to select the date of the LOA you're attaching in the next section.
  1. Enter any additional information not already captured in the order fields in the Comments field.
  1. Use the attachments section to add attachments (up to 10) related to the order, such as an LOA, End User Link Letter, (LOA), or bill copy. When changing an existing STG/ISO by adding or removing member trunk groups, you must attach the Wholesale Toll Free Super Trunk & In Switch Overflow order form for additional provisioning.

Saving or submitting your order

  1. Review your order, then do one of the following:

    • To save the order to submit later, click Save and make note of the order ID.

      You can retrieve your order in Preliminary Order Status within 90 days to submit it.

    • To submit the order, click Submit Request. (If you don't see the button, verify that you completed all required fields.)

      Control Center submits the order.