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Lumen help

Changing dedicated 8XX using DTFO

After you submit an order to add dedicated 8XX numbers, you can use the Dedicated Toll Free Origination (DTFO) tool (in Control Center) to make changes to the numbers. In Control Center, you can submit and manage orders for TDM dedicated and IP voice toll-free numbers. New/reserved, porting, and complementary-carrier order types are supported. Other 8XX ordering options in Control Center include self-service tools and online order forms (OLOFs).

Before you start, review DTFO basics and ordering requirements.

Note:

  • Limit 1,000 8XX per DTFO order.
  • There is no coordinated turn‑up option to select in the DTFO order screen. If it is requested in the DTFO order comments section, the order will proceed through provisioning process, but without coordinated turn‑up, since it is not supported systematically.
  • Coordinated turn‑up is available only using toll free online order forms (OLOFs), specifically the TDM Voice Toll Free OLOF and the IP Voice LD or Toll Free OLOF.

To change a dedicated 8XX order using DTFO:

  1. Using the left menu, click Orders, click Manage Orders, then click Change.
  1. From the Service Type list, select 8XX.
  1. From the 8XX Type list, select Dedicated.
  1. From the lists, select the customer account number and product addount ID/product description, then click Go.

    Control Center shows additional sections for features/routing, 8XX numbers, order information, and attachments.

Changing features

  1. Select the area and class of service (i.e. toll free coverage) in the Originating Routing list (48 states, 50 states, Canada, etc)
  1. Primary Trunk provides a list of trunk groups on the enterprise; you can also type alphanumeric characters in the field to filter the list and find a specific trunk group type, trunk group number, trunk group name, switch ID, or city.
  1. If you want to add DTO (dedicated termination overflow), under DTO Number(s), check the box next to First DTO, Second DTO, and/or ANI (as needed).
  1. Select Yes or No or Do Not Change for Real Time ANI Requested.

    • Real Time ANI allows dedicated access for you to receive the ANI of the calling party if the call originates from an equal access end office.

    • Real Time ANI is currently provided using in‑band signaling. Terminating equipment must accept Feature Group D (FGD) signaling.

    • Real Time ANI must be added on the trunk group prior to adding the feature to a toll‑free number.

Note: 

  • The trunk group names provided are for existing facilities only.

  • When changing an existing STG/ISO by adding or removing member trunk groups, you must attach the supplemental form titled “Wholesale Toll Free Super Trunk & In Switch Overflow Order Form” for additional provisioning; include the request in the Comments field.

  • DTO charges may be applied by Lumen if any of the physical trunks, super trunks or In Switch Overflow trunks rollover to another physical trunk, super trunk or In Switch Overflow trunk in the requested toll‑free routing plan.

Changing 8XX numbers

  1. Select from DNIS Length list if desired. (If DNIS Length is selected and DNIS value is not entered, Control Center assigns a DNIS value.)
  1. Use the 8XX List field to add up to 1,000 toll‑ree numbers. You can paste your list from Word, Excel, Notepad, or WordPad, or other word processing, spreadsheet, or text editor. Do the following to ensure that your text is formatted correctly:

    • Each toll‑free number must be ten digits long and cannot include parentheses, spaces, or hyphens.
    • Each DNIS number must equal the value entered in the DNIS Length field. (If the DNIS number value is blank, the system will generate the DNIS value beginning with the last digit of the toll‑free number.)
    • DNIS length must between 2‑10 digits in length.
    • Each toll‑free row must include a space between the toll‑free number and DNIS.
    • Each toll‑free row must terminate with a carriage return.

Validating 8XX numbers

  1. Click Validate.

    Control Center checks the data you entered in the 8XX List field. Correct any errors, then click Validate again. Repeat this process until Control Center shows a Validation Complete, No Errors message.

Adding contacts

  1. Select an option from the Select Contact Type to Update list.

    Control Center fills in the section with the contact information from your profile. (You can update your contact information at any time.)

Order information and attachments

  1. In the Company/End User Name field, type the name of your customer.
  1. In the Customer Request Date field, use the calendar icon to select a service installation date. (This must be next day or future date.)
  1. If needed, use the Customer PON and Related Customer PON fields to add related order information to help in your tracking.
  1. If you're porting numbers, use the calendar icon in the LOA Date field to select the date of the LOA you're attaching in the next section.
  1. Enter any additional information not already captured in the order fields in the Comments field.
  1. Use the attachments section to add attachments (up to 10) related to the order, such as an LOA, End User Link Letter, (LOA), or bill copy. When changing an existing STG/ISO by adding or removing member trunk groups, you must attach the Wholesale Toll Free Super Trunk & In Switch Overflow order form for additional provisioning.

Saving or submitting your change order

  1. Review your order, then do one of the following:

    • To save the order to submit later, click Save and make note of the order ID.

      You can retrieve your order in Preliminary Order Status within 90 days to submit it.

    • To submit the order, click Submit Request. (If you don't see the button, verify that you completed all required fields.)

      Control Center submits the order.