Lumen help
If you have phone numbers with another provider, you can port them to Lumen and add them to your Voice Complete service by submitting a change request in Control Center.
You can use Control Center to remove encryption from trunk groups on a Lumen Voice Complete service.
You can add, remove, and port telephone numbers and manage mobility feature packs online by submitting change requests for your Lumen Voice Complete service using Control Center.
You can change the caller ID information for a phone number on your Lumen Voice Complete service by submitting a change request using Control Center. Update one number at a time or use a bulk template to change multiple numbers.
You can use Control Center to add encryption to trunk groups on a Lumen Voice Complete service.
You can add the Mobility Feature Pack to a Lumen Voice Complete phone number by submitting a change request using Control Center.
If you added the Mobility Feature Pack to a Lumen Voice Complete phone number that no longer needs it, you can submit a change request to remove the feature pack using Control Center.
You can update directory listing information (or remove a phone number from the directory) for phone numbers on your Lumen Voice Complete service by submitting a change request using Control Center.
You can add a new phone number to your Lumen Voice Complete service by submitting a change request using Control Center.
Using Control Center, you can view a utilization report for trunk groups for Lumen Voice Complete. The report lists each of your Voice Complete trunks along with traffic utilization data. Select trunk groups (up to 3 at a time) to show a graph of the utilization over time.
Use the call success rate report to view a month-to-date view of the inbound and outbound calls for your Lumen Voice Complete service, along with the percentage of successful calls and the average call-handling time (ACHT) for each call. You can download the call success rate report (including all customer numbers within the date range) from Control Center.
Using Control Center, you can download call detail records to view a daily account of calls that have completed on your Lumen Voice Complete service. Control Center stores a downloadable (compressed due to large file size) file for each billing account on each day. Once you download the file, use our template to help parse the data.
Using Control Center, you can view concurrent call path (CCP) threshold metrics for a Lumen Voice Complete trunk group. The report tells you how many concurrent call paths you can have and the pool utilization for the date range you select.
You can see a list of phone number associated with a Lumen Voice Complete service by viewing a number inventory report in Control Center.
Using Control Center, you can access call volume for a Lumen Voice Complete service by viewing a busy-hour report. Report times are shown in GMT.
Using Control Center, you can download a coverage report for Lumen Voice Complete. The coverage report lists where Voice Complete service is available—which will help you submit orders to add service at additional locations.
Using Control Center, you can view concurrent call path utilization reports for Lumen Voice Complete trunk groups: by day for all trunk groups and by trunk group for a specific time period.
Learn how to access Control Center to manage all your Lumen products and services; view, analyze, and pay invoices; and submit repair tickets, and more.
Control Center shows all your Lumen services and lets you easily manage them. You can view information about new products and services, check locations to see what services are available, place orders, and view status on your orders.
Access help for your Lumen VoIP services. Get help using the VoIP portal, learn how to install and use your VoIP equipment, and access help for add-on features to help make your VoIP service work harder for your business.