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Changing the statistics for the queues you monitor

To change the statistics for the queues you monitor:

  1. From the Dashboard pane’s header bar, click Options (the wrench and screwdriver icon).
contact center agent client dashboard options
  1. Click Select Visible Fields.
dashboard pane queues stats choosing
  1. Do one of the following:

    • Select the checkbox next to each statistical field you want to show on the dashboard.

    • For a field you don’t want to show on the dashboard, deselect the checkbox next to the  option.

Note: If you want to see all statistics available, select the checkbox next to Select All.

  1. Click Save.