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As a supervisor, you can monitor up to five queues assigned to you to evaluate how the queues and agents are performing. You can track statistics such as average speed of answer, estimated wait time, and the number of calls in the queue. The first time you log in to the Contact Center Supervisor Client, you’ll need to select the queues you monitor.
To select the queues you want to monitor:
- From the Queued Calls pane’s header bar, click Options (the wrench and screwdriver icon).
- Click Edit Queue Favorite Dialog.
- To monitor a queue, select the checkbox next to the queue’s name.
Note: To stop monitoring a queue, deselect the checkbox next to the queue’s name.
- The queues you selected to monitor now show in the Queued Calls pane.
Learn more about
Contact Center Client
Top 10 articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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