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Selecting the queues you want to monitor

To select the queues you want to monitor:

contact center supervisor client
  1. From the Queued Calls pane’s header bar, click Options (the wrench and screwdriver icon).
queued calls viewing a queue
  1. Click Edit Queue Favorite Dialog.
contact center supervisor edit queue favorits
  1. To monitor a queue, select the checkbox next to the queue’s name.

Note: To stop monitoring a queue, deselect the checkbox next to the queue’s name.

  1. The queues you selected to monitor now show in the Queued Calls pane.