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Changing your status in a queue

You can manually set your status in a queue so that calls can be routed to you if you’re available or rerouted to a supervisor or another agent if you’re unavailable.

To change your status in a queue:

  1. From the top right menu on the Contact Center Client's main page select an option from the ACD list.
contact center agent client selecting supervisors to monitor

Queue status options include:

  • Available—logged in and available to take a call from the queue

  • Unavailable—logged into the queue but not available to take a call

  • Wrap-Up—logged into the queue but wrapping-up a call