Lumen help

Changing the wrap-up time setting

To change the wrap-up time setting:

  1. From the top right menu on the Contact Center Client's main page, click Settings.
  1. Click the Application tab.
settings application queue joining
  1. Scroll down to the Agent Policies section, then select the Set Wrap-up timer to checkbox.
  1. To set the time for wrap-up, use the arrows to set the minutes and seconds.

    The wrap-up timer changes and your ACD status will change to Available after you reach the time set for wrap-up.