Wrap-up time is your post-call work time to update the system with call details or send emails to start on actions that come from calls.
If your organization’s administrator gives you permissions, you can change the wrap-up timer setting in Contact Center. The setting will only change the wrap-up time for queues that don’t have an established wrap-up time policy.
To change the wrap-up time setting:
Learn more about
Contact Center Client
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