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Making calls using the Contact Center Client

There are several ways to make calls using the Call Console panel in the Contact Center Client. You can enter a phone number manually (or copy and paste a phone number), redial the last phone number you called, or click-to-dial a contact from one of the directories. You can also place calls on hold as needed.

The client merges with your desk phone, but it isn’t a soft phone (a phone that runs on your computer), so you’ll need to use your physical phone to speak with a contact.  

Call manually
Redial
Click-to-dial

Call manually

To make a call manually:

  1. In the Call Console pane, type the phone number (or copy and paste a phone number from a web page or document) into the Enter number field, then click the Phone icon.
  1. When your desk phone rings, pick up the handset (or press the speaker or headset button on your phone).

    Your call initiates.
  1. To end your call, click END.

Redial

To redial the last phone number you called:

  1. Click Redial.
  1. When your desk phone rings, pick up the handset (or press the speaker or headset button on your phone).

    Your call initiates.
  1. To end your call, click END.

Click-to-dial

To click-to-dial from the Contacts pane:

  1. In the Contacts pane, find the contact in one of your directories or use the search feature to find the contact.
  1. Click on the contact’s name.
Contact Center Client (showing Contacts pane for a contact)
  1. Click CALL.

    When your desk phone rings, pick up the handset (or press the speaker or headset button on your phone).
  1. Your call initiates.

    The Call Console page shows the active call details.
  1. To end your call, click END.