Lumen help

Searching for a contact

To search for a contact:

  1. To use the search feature, from the Contacts pane, click the green arrow pointing up next to Search.
voip contact center contacts pane personal directory
  1. In the Search field, do one of the following:

    • Type the contact’s first name, last name, or phone number.

    • Type part of the contact’s name or phone number, then select the Begins with checkbox.
  1. To search a specific directory or all directories in the Directories list, select the directory to search. 
voip contact center search results
  1. If you want to call the contact, click on the contact’s name, then click the CALL button.

    The active call details show in the Call Console.
  1. If you want to clear your search and start over, click the X next to the Search field.

    The client clears the search criteria and results.