Lumen help
Viewing and using your directories
In the Contact Center Client, use the Contacts pane to view your directories (enterprise, personal, speed dial, queues, supervisor, and agent). If you’re an agent, use the supervisor directory to get details about supervisors and queues that are assigned to you. If you’re a supervisor, use the agents directory to get details about agents and queues that are assigned to you.
To view and use your directories:
- From the Contacts pane, do any of the following:
- To expand a directory, click the green arrow pointing up icon (next to a directory’s name).
- To collapse (close) a directory, click the green arrow pointing down icon (next to a directory’s name).
- To access a contact’s information, click the contact’s name.
- To call a contact, click CALL (next to the contact’s name).
- To send a contact an email, click EMAIL (next to the contact's name).
- To expand a directory, click the green arrow pointing up icon (next to a directory’s name).
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
- Topics covered on this page:
