Viewing and using your queue directory
From the Contacts pane in the Contact Center Client, you can view the queue(s) that are assigned to you.
To view and use your queues directory:
- To expand the queues directory, from the Contacts pane, click the green arrow pointing up icon (next to Queues).
- Do any of the following:
- To view a queue’s phone number, click the queue’s record.
- To call a queue, click CALL.
- To view a queue’s phone number, click the queue’s record.
VoIP solutions support
Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
