Lumen help

Viewing and using your queue directory

From the Contacts pane in the Contact Center Client, you can view the queue(s) that are assigned to you.

To view and use your queues directory:

  1. To expand the queues directory, from the Contacts pane, click the green arrow pointing up icon (next to Queues).
contacts pane queues
  1. Do any of the following:

    • To view a queue’s phone number, click the queue’s record.

    • To call a queue, click CALL.
contacts pane queues phone number call