Lumen help
From the Contacts pane in the Contact Center Client, you can view the queue(s) that are assigned to you.
To view and use your queues directory:
- To expand the queues directory, from the Contacts pane, click the green arrow pointing up icon (next to Queues).
- Do any of the following:
- To view a queue’s phone number, click the queue’s record.
- To call a queue, click CALL.
- To view a queue’s phone number, click the queue’s record.
Learn more about
Contact Center Client
Top 10 articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
- Topics covered on this page:
