Menu

Lumen help

Searching for, sorting, and filtering security repair tickets

If you're tracking a large number of tickets, knowing how to use the sort, filter, search, and customize features makes the task simpler.

To search, sort, or filter security repair tickets:

  1. Click Support, then click Security Repair Tickets.

    Control Center lists the security repair tickets you've created in the past 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, and the date the ticket was last updated.
Security Trouble Tickets
  1. Use any of the sort, filter, or search tools:

    • Sort—to sort the list by a particular column, click the column header. To toggle between ascending and descending order, use the arrow to the right of the header. (By default, Control Center sorts the list of tickets by the date the ticket was created—most recent first.)

    • Filter—your tickets based on type, status, or creation date. Select an option from the Status or Type fields or change the date range you're viewing. To change the date range, click the Last 30 Days link, select your date range, then click OK.
    • Search—type the search criteria in the field to the right, then press Enter. (Control Center filters the list of tickets as you type.)

    • Customize—to customize the columns you see, click the customize icon (), then add, move, or delete columns.

You can also save a copy of your search results. Click the download icon ().