Calling a speed dial directory contact
After you’ve added a speed dial contact to the speed dial directory in the Contact Center Client, you can call the contact using the contact’s speed dial number.
To call a speed dial directory contact:
- In the Contacts pane next to SPEED DIAL, click the icon.
- When you find the contact, click their name, then click CALL.
The call details appear in the Call Console pane.
- When your desk phone rings, answer the call with your handset, speakerphone, or headset.
- To end the call, click END.
VoIP solutions support
Add-on VoIP features
Contact Center Client
Top content
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
