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Setting an agent's membership in a queue

From the Contacts pane in the Contact Center Supervisor Client you can join or unjoin an agent who’s assigned to you from a queue.

Note: If you’re not able to select a checkbox to join or unjoin an agent, your queue wasn’t set up to set an agent’s membership to a queue. Contact your organization’s administrator to set up your queue.

To set an agent's membership in a queue:

  1. In the Contacts pane next to AGENTS, click the icon.

    The Contact Center Client lists the agents you're monitoring with a status for each: Available (    ), Unavailable (), Wrap-Up (), Sign-Out ().
  1. Find the agent in the directory, click the agent’s name, then click QUEUE.
  1. In the window that appears, do one of the following:

    • To unjoin the agent from a queue, clear the checkbox next to the queue.

    • To join the agent to a queue, select the checkbox next to the queue.
  1. When you're done, click Save.

    Contact Center Client saves your changes.