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Setting an agent's membership in a queue

From the Contacts pane in the Contact Center Supervisor Client you can join or unjoin an agent who’s assigned to you from a queue.

Note: If you’re not able to select a checkbox to join or unjoin an agent, your queue wasn’t set up to set an agent’s membership to a queue. Contact your organization’s administrator to set up your queue.

To set an agent's membership in a queue:

  1. To expand the agents directory, from the Contacts pane, click the green arrow pointing up icon (next to Agents).
contact center supervisor contacts agents monitored agents
  1. Find the agent in the directory, then click on the agent’s name.
contact center supervisor contacts agent queue info
  1. Click the QUEUE button.
contact center supervisor agent join unjoin queue
  1. Do one of the following:

    • To unjoin the agent from a queue, clear the checkbox next to the queue.

    • To join the agent to a queue, select the checkbox next to the queue.
  1. Click Save.