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Searching for a contact in Receptionist Console

Use the search feature from the Search tab to look through all directories at one time. Or, to quickly look up a  a contact, use the search feature on the directory management bar on the top of each directory in Receptionist Console.

To search for a contact:

  1. Sign in to Receptionist Console.
  1. From the Contacts pane, click the Search tab.
voip receptionist console contacts pane search tab
  1. In the search field, do one of the following:

    • Type the contact’s first name, last name, phone number, or any other information.

    • If you don’t know the contact’s full first or last name, you can type part of the search criteria information.
  1. After you find the contact, do any of the following:

    • To review the contact details (including notes), click on the contact’s record.

    • To make a call, click on the contact’s name, then click CALL.

      The active call details show in the Call Console.
  1. If you want to clear your search and start over, click the X next to the search field.

To search for a contact using the search feature at the top of a directory management bar:

  1. From the Contacts pane, click one of the directory tabs to search for the contact.
voip receptionist console contacts pane enterprise selecting-contacts to supervise
  1. From the directory management bar in the Search field do one of the following:

    • Type the contact’s first name, last name, phone number, or any other information.

    • If you don’t know the contact’s full first or last name, you can type part of the search criteria information.
  1. After you find the contact, do any of the following:

    • To review the contact details (including notes), click on the contact’s record.

    • To make a call, click on the contact’s name, then click CALL.

      The active call details show in the Call Console.
  1. If you want to clear your search and start over, click the X next to the Search field.