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Lumen help

Adding two-factor authentication to your user profile

To increase the security of your Control Center user profile, we recommend adding two-factor authentication (2FA). Adding 2FA to your user profile means you'll enter a six-digit code from either an authentication app or an email after you type your username and password.

 

If you want to change the device you use for 2FA or have issues wth your 2FA, you can re-enroll the two-factor authentication. Once you add 2FA to your user profile, you'll need to set up two-factor authentication the next time you sign in to Control Center. You can also change your authentication method (authentication app or email) based on your needs. (If you're unable to sign in, a Control Center system administrator for your organization can re-enroll 2FA for your profile or change your authentication method on your behalf.)

 

Two-factor authentication is required to view and manage services such as Lumen® Adaptive Network Security, Lumen® Adaptive Threat Intelligence, Lumen® DDoS Hyper®, Lumen® DDoS Mitigation Service, Lumen® Encrypted Wavelength, NG9-1-1, and for managing features for Lumen® Voice Complete®.

Note: You can add and re‑enroll two‑factor authentication for your own profile, but you cannot remove 2FA from your own profile. To remove two‑factor authentication from your user profile, contact your Control Center system administrator.

To add two-factor authentication to your user profile:

  1. In the upper-right corner, click your username, then click My Profile.

    Control Center shows your profile. 
My Profile
  1. Do one of the following:

    • To use an authentication app to generate your six-digit code, click Add 2FA, then click Authenticator App.

      Control Center adds two-factor authentication to your user profile. The next time you sign in, Control Center prompts you to set up two-factor authentication.

    • To receive your six-digit code by email, click Add 2FA, then click Email.

      Control Center adds two-factor authentication to your user profile. The next time you sign in, Control Center emails a one-time code to the address in your user profile.