You can use the Contact Center Client to answer an incoming call. However, you’ll need to use your desk phone (or speakerphone or headset) to speak with the caller. When you answer a call using the client, your desk phone rings to initiate the call. You can also place calls on hold, turn on Do Not Disturb, or forward calls as needed.
To answer a call:
Note: If you don’t want to answer an incoming call, click the red END button. The caller hears a dial tone until your voicemail answers or the call forwards to another phone number (if you’ve set your phone to forward unanswered calls).
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Contact Center Client
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