After you select the queues you want to monitor, you can choose to view (or not view) a queue’s statistics such as active calls waiting in a queue. By default, after you select to monitor a queue, the queue’s statistics show in the Queued Calls pane.
From the Queued Calls pane’s header bar, click Options (the wrench and screwdriver icon).
From the Options list, click View.
list with the queues you monitor will show. A checkmark next to a queue
indicates the queue’s statistics show in the Queued Calls pane. If a
queue is listed but doesn’t have a checkmark next to its name, this
means the statistics won’t show in the Queued Calls pane.
From the queues list, click on each queue you want to view in the pane.
The queues you select now show a checkmark next to the name.
To not view a queue’s statistics, click on the queue that has a checkmark next to it.