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Ungrouping queued calls by priority
If you no longer need to group active calls by priority in the queues you monitor, you can turn this setting off.
To ungroup queued calls by priority:
- From the header bar on the Queued Calls pane, click Options (the wrench and screwdriver icon).
- From the Options list, select Group, then deselect Group by Priority.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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