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Ungrouping queued calls by priority

If you no longer need to group active calls by priority in the queues you monitor, you can turn this setting off.

To ungroup queued calls by priority:

contact center supervisor client
  1. From the Queued Calls pane’s header bar, click Options (the wrench and screwdriver icon).
queued calls viewing a queue
  1. From the Options list, select Group, then deselect Group by Priority.
queued calls viewing a queue