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Ungrouping queued calls by priority

If you no longer need to group active calls by priority in the queues you monitor, you can turn this setting off.

To ungroup queued calls by priority:

  1. On the header bar for the Queued Calls pane, click the Options icon.
Contact Center Client (showing options for Queued Calls pane)
  1. From the Options list, select Group, then deselect Group by Priority.