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Grouping queued calls by priority
As a supervisor, you may want to group active calls in a queue by their priority to monitor call waiting times.
To group queued calls by priority:
- From the header bar on the Queued Calls pane, click Options (the wrench and screwdriver icon).
- From the Options list, select Group, then select Group by Priority.
All calls in the queues you monitor are now grouped by priority.
Learn more about
Contact Center Client
Top Contact Center Client articles
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- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
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