Lumen help

Grouping queued calls by priority

To group queued calls by priority:

  1. From the header bar on the Queued Calls pane, click Options (the wrench and screwdriver icon).
queued calls not grouping by priority
  1. From the Options list, select Group, then select Group by Priority.

    All calls in the queues you monitor are now grouped by priority.
queued calls grouping by priority