Menu

Lumen help

Using your enterprise directory in Receptionist Console

Your Receptionist Console enterprise directory contains all of the users from your organization. If you’ve selected users to monitor in the VoIP portal, their status will show next to their names in the enterprise directory.

To use your enterprise directory:

  1. Sign in to Receptionist Console.
voip receptionist console contacts pane search tab
  1. From the Contacts pane, click the Enterprise tab.
  1. To call the contact using the directory, click on the contact’s record, then click CALL.
voip receptionist console contacts pane enterprise selecting contacts to supervis
  1. If you’ve selected to monitor the contact in the VoIP portal, identify the contact’s phone status by the icon next to the individual’s name:
voip receptionist console contacts pane contacts monitored status options
  1. To add a note about a user, such as the person is on vacation or out of the office, click Notes.
voip receptionist console contacts pane directories making a note about a contact
  1. In the notes window, type a message, (e.g. on vacation, travelling for business, at the doctor), then click OK.
voip receptionist console contacts pane showing notes