Lumen help

Sorting calls in your monitored queues

To sort calls in your monitored queues:

  1. On the header bar for the Queued Calls pane, click Options (the wrench and screwdriver icon).
queued calls viewing a queue
  1. From the Options list, select Sort.
  1. From the Sort list, select the sorting option: Longest wait or Longest wait in priority.
queued calls not grouping by priority