Lumen help
After you’ve selected the queues you want to monitor, you can view and track active (realtime) calls waiting in a queue from the Queued Calls pane in the Contact Center Supervisor Client.
To select the queues you want to monitor:
Learn more about
Contact Center Client
Top 10 articles
© 2023 Lumen Technologies. All Rights Reserved. Lumen is a registered trademark in the United States, EU and certain other countries.