Lumen help
After you’ve selected the queues you want to monitor, you can view and track active (realtime) calls waiting in a queue from the Queued Calls pane in the Contact Center Supervisor Client.
To select the queues you want to monitor:
- To see all active calls currently waiting in a queue, from the Queued Calls pane, click the green arrow pointing up next to the queue's name.
Learn more about
Contact Center Client
Top Contact Center Client articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
- Topics covered on this page:
