Lumen help
If the information for a speed dial contact changes, you can modify the entry in your speed dial directory. You can also delete contacts you no longer need.
To update a speed dial contact:
- From the Contacts pane, next to Speed Dial, click Edit (the pencil icon).
- From the speed dial list, click on the contact’s entry.
- To change the contact’s information, double-click on a field.
The field becomes editable.
- Edit the contact information.
- When you’re done making changes, press enter on your keyboard.
The contact’s information is updated in the speed dial directory.
Learn more about
Contact Center Client
Top 10 articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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