Lumen help
If a contact’s phone number or name changes, you can modify the entry in your personal directory.
To update a personal directory contact:
- Under the Contacts pane, next to Personal, click Edit (the pencil icon).
- In the personal directory, find the contact.
- To edit the contact’s information, double-click on any field, then modify the entry.
- When you’re done, press enter on your keyboard.
The contact’s information is updated.
Learn more about
Contact Center Client
Top 10 articles
- Viewing and using your call history
- Signing in to the Contact Center Client
- Accessing the Contact Center Client for the first time
- Calling a supervisor for an escalating problem
- Conference calling from the Contact Center Client
- Adding a contact to your Speed Dial directory
- Exploring the Contact Center Agent Client
- Setting up the Contact Center Client the first time you sign in
- Answering calls automatically
- Exploring the Contact Center Supervisor Client dashboard statistics
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