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Adding two‑factor authentication to a user

As a Control Center system administrator, you can add two-factor authentication (2FA) to a user's profile for added protection—or so they can view and manage services such as Lumen® Adaptive Network Security, Lumen® Adaptive Threat Intelligence, Lumen® DDoS Hyper®, Lumen® DDoS Mitigation Service, Lumen® Encrypted Wavelength Service, and NG9-1-1. (For access to security solutions, you must also assign the Managed Security Solutions permission to the user's profile.) Once you add 2FA to the user's profile, they'll need to set up two-factor authentication the next time they sign in to Control Center.

You can also re-enroll 2FA if the user has issues with their authenticator app or changes the device they want to use for authentication. You can also remove 2FA if a user no longer needs to manage security services.

To add two-factor authentication to a user:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (    ), security users (), VoIP users (), users with two-factor authentication ().
Users
  1. Search for the user by doing one of the following:

    • Scroll through the list of users. If you have more than 20 users, use the arrows at the bottom of the page to navigate between pages.

    • Start typing part of the user's first name, last name, or username in the Search field. (Control Center filters the user list as you type.)
  1. When you find the user, click the row for the user.

    Control Center shows profile information for the user    .
View User Profile
  1. Click AVAILABLE ACTIONS, then click Add 2FA.

    Control Center adds two-factor authentication to the user's profile. The next time the user signs in to Control Center, they will be prompted to set up their two-factor authentication.