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Creating a support ticket for a Dynamic Connections Ethernet connection

To create a support ticket for a Dynamic Connections Ethernet connection:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
Dynamic Connections (showing Ethernet tab)
  1. Search for the connection you want to work with by doing one of the following:

    • Scroll through the connections on the screen. If you have more than 10 connections, use the arrows at the bottom of the list to view more connections.

    • Search for the connection by typing search criteria in the Search field (e.g., connection name, address, service ID (circuit ID for the UNI), etc.). Control Center filters the list as you type.

    • Filter the list by click the icon, then using any of the filters that appear. You can filter by connection status, cloud service provider used in the connection, start date for a connection, or end date for a connection. As you use the filters, Control Center filters the list of connections.
  1. On the row for the connection, click the icon (in the Actions column), then click Create Ticket.

    Control Center creates a portal support ticket for the connection and fills in some of the information for you.
Portal Support Ticketing (showing Dynamic Connections ticket)