Menu

Lumen help

Adding an existing user to another enterprise ID

If you have an existing user who needs access to more content in Control Center, you can add them to another enterprise ID rather than creating another username for them to remember. After adding them, be sure to check their permissions. You can turn permissions on or off for whole sections or you can turn on and off individual permissions within a section. You can also make a user a system administrator so they can access everything for that enterprise ID.

 

Users can have different permissions for each enterprise ID they have access to. For example, you can be a user on three enterprise IDs and a system administrator on a fourth enterprise ID. Once you add a user to an enterprise ID, you can then manage the accounts and permissions they have access to as you do all other users.

 

Adding an existing user to another enterprise ID also eliminates the need to sign in and out using different usernames to manage multiple enterprise IDs. By adding a user to multiple enterprise IDs, they can toggle between them to more easily manage their portal tasks.

To add an existing user to another enterprise ID:

  1. Click Admin, then click Users.

    Control Center lists the users for your organization. Users with additional permissions or roles have icons next to their username: system administrators (    ), security users (), VoIP users (), users with two-factor authentication ().
Users
  1. Click Add User.
Add User
  1. In the fields, type the usename and email address for the user you want to add, then click Verify & Add.

    Control Center shows the profile for the user.
Update Existing User (showing User Details)
  1. Make any changes to the profile information for user (if needed). When you're done, click Save.
  1. Click the Accounts section to expand it.
Edit User Profile (showing Accounts section)
  1. From the list, select the accounts you want to assign to the user:

    • To assign an account group to the user, select the checkbox on the row for the account group.

    • To assign all account groups to the user, select the checkbox on the gray bar above the column of checkboxes.

    • To assign specific accounts within an account group, click the to expand the account group, then select the checkbox for the account(s) you want to assign.
  1. When you're done assigning accounts, click Save.
  1. Click the Permissions section to expand it.
Edit User Profile (showing Permissions section)
  1. Select the permissions you want to assign to the user:

    • To clone permissions from another user on the enterprise ID, select a user from the Select User to Clone Permissions list, then click CLONE PERMISSIONS.

    • To add individual permissions, click the checkbox on the row for the permission.

    • To add permissions for a whole section (e.g., Billing), click the checkbox on the gray bar for the section (above the column of checkboxes).

    • To make the user a system administrator, click the System Administrator toggle to turn it on. (System administrators have access to all permissions.)
  1. When you're done, click Save.

    Control Center adds the user to the enterprise ID and assigns the accounts and permissions you selected. Control Center doesn't email the user to tell them about their new access, so make sure you let the user know they can now access this enterprise ID. The user can now switch between enterprise IDs and even set a default enterprise ID to view when they sign in.