Control Center support: Admin tab
With Lumen® Control Center, you can manage your organization's users, permissions, and accounts. Create users, assign permissions and accounts, manage two‑factor authentication, etc. To help you manage everything, you can even create additional system administrators—there's no limit on the number of administrators you can have.
Not a Control Center system administrator? Learn how to find your system administrator to get what you need.
Users and permissions
As a Control Center system administrator, you can manage users and their permissions for your organization. When you create a new user, they'll receive an email with their username and a link to sign in. If a user's responsibilities change, you can update their permissions or their assigned accounts to change what they can access in Control Center. You can also create additional system administrators to help you manage users and permissions for your organization:
- Creating a new user
- Creating a system administrator
- Changing Control Center administrators
- Changing user permissions
- Viewing profile information for a Control Center user
- Updating profile information for a Control Center user
- Resetting the password for a Control Center user
- Deactivating or reactivating a Control Center user
- Deleting a Control Center user
- Viewing a list of Control Center users
- Downloading a list of users on an enterprise ID
Accounts and enterprise IDs
As a system administrator, you can also manage the accounts on your enterprise ID and which users at your organization can access and manage those accounts. You can also work with your Lumen representative to manage which accounts appear on which enterprise ID, consolidate enterprise IDs, or split accounts off onto an new enterprise ID:
Two-factor authentication (2FA)
Two-factor authentication adds a second layer of protection for Control Center user profiles. As a system adminstrator, you can add 2FA to any/all users on an enterprise ID. Once you add 2FA to a user's Control Center profile, they can set up two-factor authentication. Users can also add 2FA or re-enroll 2FA for their user profile.
To view and manage services such as Lumen® Adaptive Network Security, Lumen® Adaptive Threat Intelligence, Lumen® DDoS Hyper®, Lumen® DDoS Mitigation Service, Lumen® Encrypted Wavelength Service, and NG9-1-1, you must have two-factor authentication on your user profile (in addition to the Manage Security Solutions permission).
Notification settings
As a Control Center system administrator, you can create and manage notification settings for Control Center users in your organization and even create email notifications for people who don't have access to Control Center:
Documents
You can store documents in Control Center (up to 15 MB each, 50 GB total storage per enterprise ID) for Lumen and your organization to access. You can store four types of documents: General and Services are retained for six months, Colocation and Security are retained for two years. You can also download reports you request, such as badge holder reports and access log reports for your colocation service as well as a list of services on an enterprise ID (with related services included).
Secure Access Administration
Control Center stores the mobility user, circuits, and associated passwords for remote users and sites on a Lumen® Secure Access service.
Radius users
As a Control Center system administrator, you can manage Radius users for your organization. Radius users have access to manage Lumen® Secure Access Mobility and Lumen® Managed Network Services CLI (command-line interface).
Other system administrator tasks
- Using My Downloads and My Uploads (Wholesale customers)
- Secure Access—view the circuits and pre‑shared passwords for Secure Access Site and Secure Access Mobility products, view portal credentials for the DDoS Mitigation and Reporting portal, and access your SNMP credentials for Flow‑Based Monitoring:
